The country or territory of origin must be stated on the invoice for each invoice line. If the customs authorities doubt the correctness of the declared country or territory of origin they may request an additional proof which might be a certificate of origin.
The Certificate of Origin must meet the following Customs stipulations:
Range of products
The most important products are toys, in-vitro diagnostic medical devices, medical devices, machinery, low voltage equipment, safety devices (for example, helmets), exhaust systems and electromagnetic compatibility.For a full overview please see the EU website:
Manufacturers are defined as the persons responsible for designing and manufacturing products supposed to be placed on the EU market. The manufacturer has an obligation to ensure that a product intended to be placed on the Community market is designed and manufactured, and it's conformity assessed, to the essential requirements in accordance with the provisions of the directives. The manufacturer may appoint any natural or legal person, established in the European Union, to act on his behalf as an authorized representative.
The authorized representative may be addressed by the authorities of the member states in regard to the manufacturer's obligations.
The importer is defined as any legal or natural person responsible for placing products on the EU market. He is responsible to provide the market surveillance authority with the necessary information about the safety of the product and a copy of the Declaration of Conformity (DoC). If the manufacturer is established in the EU or has a so called authorized representative it is his obligation to provide the necessary information.
Conformity Assessment Procedure
Goods subject to the regulations on product safety need to be tested according to the rules applying for each group of products. Manufacturers have to draw up an EC declaration of conformity which is the first step of the conformity assessment procedure. The declaration of conformity has to include technical information containing the way of testing and the steps to be taken to obtain the attestation of conformity. The way of testing and steps to be taken depends on the type of product. If the testing was successful the producer is allowed to apply the so called 'CE sign' on the product or where this is not applicable (for example, surgical instruments) at the retail package or on a "Declaration of Conformity" certificate.
The "Declaration of Conformity" has to be issued by a notified body certified by a member state of the European Union.
A notified body is an organization certified by the national government to carry out the tasks of the conformity assessment procedures. They can offer their service to any economic operator inside and outside the European Community. They can carry out the tests or monitor the tests carried out by the manufacturer. They can carry out these activities inside the EU or on the territory of third countries or territories.
Information about notified bodies and notified bodies itself can be found on the EU website:
For additional information, please also refer to "Product Safety".
An exporter who wants his products to benefit from the preferential treatment must be able to prove that his products fulfill the rules to be originating in a country or territory covered by the preferential trade agreement and they must provide a preferential document validated by the customs authorities or document with a valid preferential statement issued by themselves.
The preferential trade agreement foresees the following preferential proofs under CETA-see Miscellaneous.
The requirement of an import license is dependent on the country or territory of origin of the goods not the country or territory of export.
For further detailed information it is highly recommended to contact your chamber of commerce.
All exporters of consignments of goods with a value greater than 6000 EUR to Canada must be registered in the Registered Exporters System (REX). If you register and are exporting consignments of goods with a value greater than 6000 EUR to Canada you can avail of preferences under CETA. To register you should register complete the EU exporters to Canada application form and send it to the Origin and Valuation Unit.
Exporters must use their REX number on the origin declaration to claim preference under CETA.
If you are importing from Canada, you can qualify under CETA for preferences, but you do not have to register in REX.
The origin declaration, the text of which is given below, must be completed in accordance with the footnotes. However, the footnotes do not have to be reproduced.
(Period: from___________ to __________(1)) The exporter of the products covered by this document (customs authorization No ...(2)) declares that, except where otherwise clearly indicated, these products are of ...(3) preferential origin. ..(4) (Place and date) .(5) Signature and printed name of the exporter)__________________
(1) When the origin declaration is completed for multiple shipments of identical originating products within the meaning of Article 19.5, indicate the period of time for which the origin declaration will apply. The period of time must not exceed 12 months. All importations of the product must occur within the period indicated. Where a period of time is not applicable, the field can be left blank.
(2) For EU exporters: When the origin declaration is completed by an approved or registered exporter the exporter's customs authorization or registration number must be included. A customs authorization number is required only if the exporter is an approved exporter. When the origin declaration is not completed by an approved or registered exporter, the words in brackets must be omitted or the space left blank. For Canadian exporters: The exporter's Business Number assigned by the Government of Canada must be included. Where the exporter has not been assigned a business number, the field may be left blank.
(3) "Canada/EU" means products qualifying as originating under the rules of origin of the Canada-European Union Comprehensive Economic and Trade Agreement. When the origin declaration relates, in whole or in part, to products originating in Ceuta and Melilla, the exporter must clearly indicate the symbol "CM".
(4) These indications may be omitted if the information is contained on the document itself.
(5) Article 19.3 provides an exception to the requirement of the exporter's signature. Where the exporter is not required to sign, the exemption of signature also implies the exemption of the name of the signatory.
The European Commission provides detailed guidance on the rules of origin in the EU-Canada Comprehensive Economic and Trade Agreement (CETA)
It is not required for all, however shipments can be held by local authority in United Arab Emirates after screening due to lack of MSDS (Material Safety Data Sheet) or NON DG (Dangerous Goods) declaration letter from the shipper resulting to misconnections and impacting end-to-end service.
It would be advisable for all shipments originating, transiting and terminating for UAE to have MSDS or NON DG declaration from shipper enclosed in the shipment and copies to be uploaded in IDIS.
On customs request the "Declaration of Conformity" has to be provided by the shipper, the manufacturer or his assigned representative in the EU or the importer.
Declaration of Conformity
The Declaration of Conformity (DoC) is a document in which the manufacturer, or his authorized representative within the EU indicates that the product meets all the necessary requirements of the directives applicable for the specific product. The DoC shall contain the name and the address of the manufacturer along with information about the product (for example, brand and serial number). The DoC must be signed by an individual working for the manufacturer or his authorized representative.
On request, the manufacturer or his authorized representative within the EU must provide the DoC. In case the manufacturer is not an EU entity and has no authorized representative, the importer must be able to provide a copy of the DoC and additional proofs if requested.
Please note that postal codes 6991, 6992, and 6993 are geographically inaccessible from Austria, and are served from Germany only. In order to facilitate delivery, the relevant German postal code and country or territory code (DE) should be written on the Air Waybill. Below are the postal codes in Austria compared to their German counterparts:
Below are the postal codes in Austria compared to their German counterparts:
There are special stipulations on the following commodities when shipping to Austria. If you plan to ship one of the commodities listed below, be sure to adhere to the following stipulations in order to avoid delays and holds at customs.
Food means any substance, whether processed, semi-processed or raw, which is intended for human consumption, but does not include cosmetics or substances used only as pharmaceuticals.
Non-Food (not intended for human consumption) includes animal by-products, animal feed, samples for testing or research purposes (food-grade or non-food grade), and in vitro diagnostics (IVD).
Animal products and animal by-products are often subject to a veterinary inspection. These products can only be accepted under a special contract for International Special Commodities (ISC). In addition those products must undergo veterinary checks at an approved Veterinary Border Inspection Post (BIP) when entering the EU & EFTA countries or territories (EU regulations are aligned for EU countries or territories and NO; IS; CH; LI).
For UPS shipments arriving in the EU by air Cologne is the first point of arrival /BIP. Inspections will be processed at Cologne but final customs clearance process will be issued in the destination country or territory.
Additional charges for Vet-inspection will be applicable see Brokerage Services and Charges.
Generally, each type of Product of Animal Origin has specific import requirements that must be met. Food which is subject to veterinary inspections must:
Come from an EU listed Third Country or Territory (no safeguard measures in place)
Come from an EU approved establishment . Registered producers are listed under the following link: http://ec.europa.eu/food/international/trade/third_en.htm
Be accompanied by appropriate Health Certificate(s), signed by a veterinarian of the competent authority of country or territory of export. Photocopies of the Health Certificate will not be accepted.
Be appropriately packaged and labelled, indicating the nature, ingredients, quantity/ weight, the country or territory of origin and manufacturer.
Any foodstuff coming from non-approved establishments, sent as samples for testing purposes, can only be imported with a permit/license from a respective national veterinary authority. The permit/license must be send to the border inspection point responsible for the veterinary inspection. Delays may occur as the license needs to be provided already at the time of inspection.
Any non-compliant shipment must be returned at shippers expense immediately. The following exemptions apply to non-commercial shipments / gift shipments or purchased by private individuals for private consumption):
Meat, meat products, animal fat - max. 10 kg from Faroe Island and Greenland.
Fish and fish products (with intestines and organs removed) - max. 20 kg from all third countries or territories; no limitation from Faroe Islands.
Other animal products (for example, honey, egg, frog, live mussels - max. 10 kg from Faroe Islands and Greenland, and max. 2 kg from all other third countries or territories).
If Customs classifies certain food supplements as medicine they can not be imported by private individuals without an import license. Food supplements classified as medicine and shipped without an Import License will be returned or destroyed.
Please also see 'medicine'.
Pharmaceutical companies must provide an Import License issued by the Ministry of Health in Vienna (Bundesministerium für Gesundheit in Wien).
It must be clear that the product can only be used as a sample. One or more of the following criteria must be met to allow duty and tax relief:
A complete description of the sample, including whether it is marked or mutilated must be included on the invoice.
Monoclonal antibodies are generated in vitro. Tissue from animals are taken (e.g. blood) and infected with certain substances or pathogens. The blood cells react with the production of antibodies which are than harvested and used for the production of the test kits. Due to the in vitro production and the controlled way of production those types of test kits are not subject to veterinarian control if it is a commercial production.
Polyclonal antibodies are gained from living animals like rabbits. They are infected with the substances / pathogens and the animals are producing antibodies. The antibodies are harvested from the blood stream of the animals. Test reagents with polyclonal antibodies are subject to vet inspections.
Shipment documents (commercial invoice or declaration on letterhead) should include:
the place of origin of the material
the quantity of the material, in weight or volume
a description of the material/ animal source
catalogue number and price (if available)
additives (e.g., sodium azide, glycerol), their source (e.g., whole serum, supernatant, ascites), and purification, if any.
protocols the recommended protocol or datasheet indicating any unique fixation, detergent, blocking, or incubation conditions
the intended use (commercial/ manufacturing; research/ testing)
the name and address of the shipper
the name and address of the receiver.
Commercially packaged, ready-to-use In Vitro Diagnostics (IVD) containing products of animal of origin, do not require a Vet-inspection, if compliant with Directive 98/79/EC on In Vitro Diagnostic Medical Devices. A declaration of conformity (CE-marking) must be provided for each individual commodity (e.g. reagents, test kits, immunosorbent assays such as ELISA kits).
In addition to a detailed description of each item, write additional comments of "gift shipment" on the invoice and in the Special Instructions box of the UPS Waybill to insure a proper assessment of duties and taxes.
Excise goods (for example, alcohol, perfume, tobacco) are excluded from the gift regime. Exemptions are basesd on a case by case decision by the Customs Officer.
Shipments of documents do not require an invoice.
The consignee's telephone number is required on the invoice for shipments to private individuals with a value above 22.00 EUR.
The consignee's mobile number and e-mail address should also appear on the invoice, if available.
Incoterms should include the city shipped to, for example DDP Vienna where shipped Free Domicile. This will help to avoid clearance delays
Unacceptable Data Entries
Europe customs authorities have started to inspect shipments on Import Control System (I.C.S.).
Many of the inspected shipments were obviously selected because of the inadequate description of the goods.
This is a reminder that shipments to all European Union member states, Norway and Switzerland, must have a correctly keyed description of the goods on the invoice (for example):
A list has been published in the 'Guidelines on acceptable and unacceptable terms for the description of goods for exit and entry summary declarations':
The destination country or territory classifies the following items as document shipments. The items must have no commercial value. If criteria are listed, the shipment must meet the criteria to classify as a document shipment.
Event tickets coming from a printing company and sent to the organizer of the event or ticket sales offices cannot be sent as documents.
In addition to the prohibited commodities listed here, it is prohibited to ship the following commodities to Austria.
The contractual service covers the customs clearance of alcohol at the port of entry where duty, VAT and excise duty must be paid. A customs clearance of alcohol for free circulation with a subsequent transport of alcohol under the excise duty suspension regime is not possible. The customs clearance in AT and the subsequent transport to another EU member state is not part of the service.
Alcoholic beverages are subject to excise duty. Excise duty applies usually on the amount of beverage and the percentage of alcohol. The calculation of excise duty for beer is based on the amount of beverage and degree Plato which is an indicator of the original gravity of beer. The information must be shown on the invoice.
Alcoholic beverages cant be sold and delivered to under-aged persons (16 to 18 years, depending on the type of alcoholic beverage). The consignor is responsible to verify the age of the consignee prior to shipping.
Additional rules apply on the import of wine and wine products. Please check under wine.
All import, export, re-export and introduction from the sea of species covered by the Convention has to be authorized through a licensing system.
Shipper needs to provide the following documentation:
Invoice with the scientific name and CITES certificate.
Additional charges will be applicable. Products of animals or plants subject to CITES can only be accepted under a special contract for International Special Commodities (ISC).
The import of feed and food originating in or consigned from Japan following the accident at the Fukushima nuclear power station and not subject to vet inspection can only be imported into the EU through Designated Point of Entries (DPE). They must be accompanied by a declaration attesting that the goods are either harvested or processed before March 11, 2011, originated from a prefecture other than the ones affected by higher levels of radiation or if originated from an affected prefecture have been subjected to laboratory analysis determining the level of certain radionuclides (regulation 2011/297/EC).
The customs offices responsible for our import sites are not all defined as DPE. Commodities subject to import controls at a DPE can only be imported via UPS import ports where the responsible customs office is defined as DPE. Possible import site is Vienna.
Personal Effects are classified as used items (owned for a minimum of 6 months) intended for the consignee's personal use. Any items intended for any other use, such as wholesale or retail sales, business purposes, or for distribution are not considered personal effects and cannot be shipped on this basis. "Personal Effects" must be clearly stated on the invoice and goods description.
Personal effects can be imported for several reasons. Different customs procedures and requirements may apply.
Permanent RelocationPersons relocating permanently can import their personal effects without paying duty and VAT. The duty and VAT exemption is limited to personal effects (e.g. household goods, clothing) older than six months. Additional documents required to be presented by the consignee are:
A formal declaration is required. Accessorial charges may apply. Personal effects may experience delays in time in transit. Prohibited articles listed in the UPS service guide cannot be accepted as personal effects.
Temporary RelocationPersons relocating temporarily for studying at a university can import their personal effects without paying duty and VAT. The duty and VAT exemption is limited to personal items but can include new items for personal use. Additional documents required to be presented by the consignee are:
Persons sending their personal effects separately can import their personal effects without duty and VAT. The facilitation is limited to items for personal use only. Customs may inspect and check the goods. Commodities otherwise restricted or prohibited (e.g. medicine, food supplements) can not be shipped within luggage. Additional documents required to be presented by the consignee are:
Customers can protect their shipment against loss and damage by purchasing UPS Shipment Protection available through participating The UPS Store or MBE locations.
The importer must register every import at the Phytosanitary Agency (Pflanzenschutzdienst) importers should be aware that the agency charges a fee for every registration. Without registration it is not possible to import plants.
A Phytosanitary Certificate must accompany all shipments of plants or parts of plants. These kinds of goods require a Phytosanitary inspection at import. For a smooth customs clearance process it is helpful if the invoice lists the Latin name of the goods. Plants mentioned in the Convention on International Trade in Endangered Species (CITES) must be accompanied by a valid CITES Certificate.
Due to the required Phytosanitary inspection, an import delay may occur and brokerage accessorial charges may apply.
Based on the regulation, controls must be performed at the point of introduction into the EU by the competent authorities. They include documentary checks on all consignments and identity or physical checks (including laboratory checks) on 10% of the consignments. All consignments of kitchen tableware (HS code 3924 1000) originated or consigned from China or Hong Kong must be accompanied by a declaration confirming that it meets the requirements concerning the release of primary aromatic amines and formaldehyde. The declaration shall be accompanied by a laboratory report that the consignments fulfill the requirements.
The goods and declaration must be examined at the first point of introduction into the EU.
The consignments shall be notified at the first point of introduction at least two working days in advance.
Our main points of entry (Cologne, Germany and East Midlands, United Kingdom) are not competent to perform the checks and forwarding under bond is prohibited without the checks. Products covered by the new regulation and destined to the EU can't be accepted by UPS. Exporters should clearly state on the invoice the material and the country or territory of origin of plastic kitchenware to avoid holds on commodities not subject to the regulation.
Before customs clearance, UPS Brokerage is obliged to contact the Austrian Tobacco Agency "österreichische Tabakregie" in Vienna, to ask for the current market value of cigarettes, cigars, etc. as it isn't allowed to import with the declared value on the commercial invoice, only with the official market value issued by the agency.
For general service restrictions please see info under alcoholic beverages.
Wine and wine products are subject to excise duty. The excise duty is calculated based on the alcoholic strength by volume. The information must be shown on the invoice.
The import of wine and wine products is also regulated by a market organization of the European Union with rules on labelling and presentation of wine and additional documentation. The Importation of wine and wine products are subject to the presentation of an:
Certificate showing drawn up by a competent body, included on a list to be made public by the Commission, in the products country or territory of origin.
An analysis report drawn up by a body or department designated by the products country or territory of origin, in so far as the product is intended for direct human consumption.
No certificate or analysis report need be presented for products originating in and exported from third countries or territories in labelled containers of not more than five litres fitted with a non-reusable closing device where the total quantity transported, whether or not made up of separate consignments, does not exceed 100 litres.
The labels of wine and wine products have to show some of the following compulsory particulars like the category of the product (e.g. wine, sparkling wine, liquor wine), the protected designation or protected geographical indication if the wine has such a protection, the actual alcohol strength by volume, an indication of provenance, an indication of the bottler or an indication of the producer or vendor in case of sparkling wine and other product categories of sparkling wine.
The rules are laid down in EU regulation 2009/491. The regulation can be checked on the EU website http://eur-lex.europa.eu/homepage.html.
Saturday Delivery Available: No
Always check Calculate Time and Cost for details of service availability and guarantee information within a country or territory. All Service Levels may not be available to or from every address within a country or territory.
The importer is obliged to re-export the items during the period granted for repair within the import declaration for inward processing. A provision of security to cover duty and VAT is most likely.
If the re-export fails within this given period duty and VAT becomes due. Customs inspections with the import and re-export clearance is most likely.
The invoice must clearly state that goods are being imported for the purpose of repair or processing. Additional costs may apply.
Packing cases, boxes, crates, drums & similar items, pallets, pallet collars, box pallets & other load boards whether or not used in the transport of objects are affected by this measure.
Wood packaging must be subject to one of the following treatments:
Packaging must display markings indicating where & by whom it was treated.
Certificates or forms of any kind are not required. Marking of the solid wood packing material is the only recognized compliance method for emergency measures.
Additional information & inspection companies contact numbers:
In order to qualify for any exemption from duties and taxes, certain documentation relating to the initial export of the goods must be submitted with the import declaration. The initial export declaration must have been correctly processed to indicate that the goods were exported for repair.
If the export documentation is either incorrect or not available, duties and / or VAT will be payable on the value of the goods and any repair costs.
The invoice must clearly state the type of repair (warranty repair or a charged repair) the value of the commodity before the repair, as well as the repair costs and any added value (like new parts) and clearly state that it is a re-importation after repair.
Duty and tax may apply on repair costs and added value. Import delays and accessorial charges will apply.
Customs requires the original export declaration & copy of export invoice documents from the original shipper. The import invoice must state the reason for the return. The invoice should state "returned goods". No duty or taxes are applied to these shipments.
An import delay may occur and brokerage charges may apply.
Goods imported with the customs procedure of temporary importation are subject to the provision of security with limited exemptions. The security covers duty and taxes and will be calculated on the customs value used for a declaration for free circulation. The security has to be paid on deposit by the importer prior to release. The security will be paid back by customs when re-exporting the goods under customs control.
UPS does not offer the service of clearance under the Temporary Import Procedure. The goods have to be declared within a normal import declaration or have to be sent under bond to an alternate broker.
The RoHS directive is closely linked with the Waste Electrical and Electronic Equipment Directive (WEEE) 2002/96/EC which sets collection, recycling and recovery targets for electrical goods.
These directives will ban the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) (PBB and PBDE are flame retardants used in some plastics).
Manufacturers (and distributors and individual sellers) will need to understand the requirements of the RoHS/WEEE Directives to ensure that their products, and their components, comply.
Goods falling under these categories do not require any accompanying documentation for importation.
For more information on the EU directives, please check the following European Union web link or contact your local chamber of commerce:   http://ec.europa.eu/environment/waste/pdf/faq_weee.pdf
In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty free but tax is raised.
These regulations do not apply to alcoholic beverages, tobacco and perfume.
Convert metric quantity for weight, length, and area.