Porhibited And Restricted Items

UPS Canada (Croatia)

Additional Import Documentation
Declaration of Conformity (CE marking)

The European Community require certain standards on product safety for certain types of goods. The range of products covered by the directives must comply with the applicable directives when it is placed on the community market for the first time or put into use. Placing on the market in the meaning of the directives is the action of making a product available for the first time, either for payment or free of charge. 'Putting into service' takes place at the moment of first use within the Community by the end user (for example, produced for own use of the importer).

Range of products

The most important products are toys, in-vitro diagnostic medical devices, medical devices, machinery, low voltage equipment, safety devices (for example, helmets), exhaust systems and electromagnetic compatibility. For a full overview please see the EU website: http://www.newapproach.org/Directives/DirectiveList.asp


Manufacturers are defined as the persons responsible for designing and manufacturing products supposed to be placed on the EU market. The manufacturer has an obligation to ensure that a product intended to be placed on the Community market is designed and manufactured, and it's conformity assessed, to the essential requirements in accordance with the provisions of the directives. The manufacturer may appoint any natural or legal person, established in the European Union, to act on his behalf as an authorized representative.

The authorized representative may be addressed by the authorities of the member states in regard to the manufacturer's obligations.

The importer is defined as any legal or natural person responsible for placing products on the EU market. He is responsible to provide the market surveillance authority with the necessary information about the safety of the product and a copy of the Declaration of Conformity (DoC). If the manufacturer is established in the EU or has a so called authorized representative it is his obligation to provide the necessary information.

Conformity Assessment Procedure

Goods subject to the regulations on product safety need to be tested according to the rules applying for each group of products. Manufacturers have to draw up an EC Declaration of Conformity which is the first step of the conformity assessment procedure. The declaration of conformity has to include technical information containing the way of testing and the steps to be taken to obtain the attestation of conformity. The way of testing and steps to be taken depends on the type of product. If the testing was successful the producer is allowed to apply the so called 'CE sign' on the product or where this is not applicable (for example, surgical instruments) at the retail package or on a "Declaration of Conformity" certificate.

The "Declaration of Conformity" has to be issued by a notified body certified by a member state of the European Union.

Notified Body

A notified body is an organization certified by the national government to carry out the tasks of the conformity assessment procedures. They can offer their service to any economic operator inside and outside the European Community. They can carry out the tests or monitor the tests carried out by the manufacturer. They can carry out these activities inside the EU or on the territory of third countries or territories.

Information about notified bodies and notified bodies itself can be found on the EU website: http://ec.europa.eu/enterprise/newapproach/nando

For additional information, please also refer to "Product Safety".

Bilateral free trade agreements or unilateral autonomous preferential agreements allow the import clearance of certain products with a reduced duty rate or with a full duty exemption. The products benefiting from the preferential treatment must fulfil the necessary rules of originating in a country or territory covered by the preferential trade agreement.

An exporter who wants his products to benefit from the preferential treatment must be able to prove that his products fulfill the rules to be originating in a country or territory covered by the preferential trade agreement and they must provide a preferential document validated by the customs authorities or document with a valid preferential statement issued by themselves.

The preferential trade agreement foresees the following preferential proofs under CETA-see Miscellaneous.

The EU-Canada Comprehensive Economic and Trade Agreement (CETA) is a trade agreement between the European Union (EU) and Canada. Under this agreement duty rates on traded goods can be reduced or eliminated.

All exporters of consignments of goods with a value greater than 6000 EUR to Canada must be registered in the Registered Exporters System (REX). If you register and are exporting consignments of goods with a value greater than 6000 EUR to Canada you can avail of preferences under CETA. To register you should register complete the EU exporters to Canada application form and send it to the Origin and Valuation Unit.

Exporters must use their REX number on the origin declaration to claim preference under CETA. If you are importing from Canada, you can qualify under CETA for preferences, but you do not have to register in REX.

The origin declaration, the text of which is given below, must be completed in accordance with the footnotes. However, the footnotes do not have to be reproduced.

(Period: from___________ to __________(1)) The exporter of the products covered by this document (customs authorization No ...(2)) declares that, except where otherwise clearly indicated, these products are of ...(3) preferential origin. ..(4) (Place and date) .(5) Signature and printed name of the exporter)__________________

(1) When the origin declaration is completed for multiple shipments of identical originating products within the meaning of Article 19.5, indicate the period of time for which the origin declaration will apply. The period of time must not exceed 12 months. All importations of the product must occur within the period indicated. Where a period of time is not applicable, the field can be left blank.

(2) For EU exporters: When the origin declaration is completed by an approved or registered exporter the exporter's customs authorization or registration number must be included. A customs authorization number is required only if the exporter is an approved exporter. When the origin declaration is not completed by an approved or registered exporter, the words in brackets must be omitted or the space left blank. For Canadian exporters: The exporter's Business Number assigned by the Government of Canada must be included. Where the exporter has not been assigned a business number, the field may be left blank.

(3) "Canada/EU" means products qualifying as originating under the rules of origin of the Canada-European Union Comprehensive Economic and Trade Agreement. When the origin declaration relates, in whole or in part, to products originating in Ceuta and Melilla, the exporter must clearly indicate the symbol "CM".

(4) These indications may be omitted if the information is contained on the document itself.

(5) Article 19.3 provides an exception to the requirement of the exporter's signature. Where the exporter is not required to sign, the exemption of signature also implies the exemption of the name of the signatory.

The European Commission provides detailed guidance on the rules of origin in the EU-Canada Comprehensive Economic and Trade Agreement (CETA)

Goods under IATA Special Provisions A67 require a MSDS (Material Safety Data Sheet).

It is not required for all, however shipments can be held by local authority in United Arab Emirates after screening due to lack of MSDS (Material Safety Data Sheet) or NON DG (Dangerous Goods) declaration letter from the shipper resulting to misconnections and impacting end-to-end service.

It would be advisable for all shipments originating, transiting and terminating for UAE to have MSDS or NON DG declaration from shipper enclosed in the shipment and copies to be uploaded in IDIS.

Market Surveillance

Market Surveillance is organized and performed at national level. Each member state of the European Union [EU] is responsible for surveillance activities on its territory. Customs authorities are usually part of the market surveillance activities.

On customs request the Declaration of Conformity (DoC) has to be provided by the shipper, the manufacturer or his assigned representative in the EU or the importer.

Declaration of Conformity

The Declaration of Conformity (DoC) is a document in which the manufacturer, or his authorized representative within the EU, indicates that the product meets all the necessary requirements of the directives applicable for the specific product. The DoC shall contain the name and the address of the manufacturer along with information about the product (e.g. brand and serial number). The DoC must be signed by an individual working for the manufacturer or his authorised representative.

On request, the manufacturer or his authorized representative within the EU must provide the DoC. In case the manufacturer is not an EU entity and does not have an authorized representative, the importer must be able to provide a copy of the DoC and additional proofs; if requested.

Additional Export Documentation
No Information found on this topic for the selected country or territory.
Additional Clearance Information
Identification Number (EORI number, Croatian customs number)

For every formal customs declaration, the identification number of the importer is mandatory. The identification number used in the European Union is called the EORI number (Economic Operators Registration and Identification System). Everyone can apply for an EORI number. The application form can be found on the customs website: www.carina.hr

Every declaration without the EORI number of the importer will be rejected by customs if the importer is a company or a regular importer. The declaration can be lodged with the copy of a signed application form if the importer does not apply for the EORI number prior to arrival of the shipment.

The EORI number is required not only for an importer of record but also for the consignee of the shipment if the goods were ordered directly by the consignee from a shipper in a non EU country or territory.
Door-to-door delivery is available to every address in Croatia. Remote islands of Croatia are served 1-2 times a week but the consignee is telephoned before the delivery attempt and asked if they can pick the package up themselves if required to save time.
The consignee must pay duty and taxes before UPS delivers the shipment. This applies to account and non-account customers.

Please note that not only the value(s) of the commodity/commodities have to be considered when calculating duty and tax, but also the freight charge and other fees.

UPS cannot deliver to a P.O. Box address. All packages require a consignee's contact name and complete street address including apartment, suite or unit number if applicable. The consignee's telephone number should be provided if known.

Areas Served
Service is provided to and from every address in the country or territory.
UPS cannot deliver to a P.O. Box address. All packages require a consignee's contact name and complete street address including apartment, suite or unit number if applicable. The consignee's telephone number should be provided if known.

Saturday, Sunday, and official holidays.
Spring +0100/ Fall +0100
Croatian Kuna(HRK)
Billing Options
  • Shipping charges can be billed to the shipper, receiver or a third party.
  • When billing the receiver, either the shipper or receiver's account number is required.
  • When billing to a third party, the third party's name, country or territory and account number are required.
  • Duties and taxes can be billed to the shipper, receiver or a third party.
  • When billing a third party, the third party's name, country or territory and account number are required.
  • If the duties and taxes are billed to an account outside of the destination country or territory, a "Duty and Tax Forwarding" surcharge will be applied.
  • Please note the following third party billing exceptions:
    • Shipments to and from the same country or territory (domestic shipments) cannot be billed to third party payors in other countries or territories. For example, shipments from Mexico to Mexico or Canada to Canada cannot be billed to a third party payor in the U.S. This rule does not apply to UPS domestic services in European Union countries or territories. For example, shipments from Germany to Germany can be billed to a third party payor in the U.S. (as long as the payor is a business and has a VAT or Tax/EIN ID on file with UPS).
  • When paying by credit card, check, or cash, only the shipper can be billed the shipping charges.
  • The freight and duties can be billed to the shipper or a third party
  • The taxes can be billed to the receiver or a third party
  • A surcharge will be applied for the SDV billing option
Commodity Specific Stipulations

There are special stipulations on the following commodities when shipping to Croatia. If you plan to ship one of the commodities listed below, be sure to adhere to the following stipulations in order to avoid delays and holds at customs.

The Import of coffee to Croatia is controlled by the Customs administration. Legal entities have to have the pre-clearance from the state that allows them to import coffee (regardless of the weight). The original pre-clearance document should be submitted to UPS for the customs clearance of the shipment. The importer has to obtain special import labels as well. Private individuals can import coffee or coffee products only up to 1 kg and 300 HRK. Shipments containing coffee which exceeds one of these thresholds has to be returned on shippers expense. Abandonment or a split of the content of the shipment is not possible.
Prescriptions for personal use require an invoice and a prescription.

An Import License is required for commercial shipments of medicine. The Prescription has to accompany the package. However, it is not required to be on the outside of the package. It is acceptable to be included inside the package.

Certain food products (for example, figs, nuts, spices) are subject to inspection at authorized customs offices only. They can not be imported at the UPS import site. They must be returned or forwarded under bond to another customs broker assigned by the importer. Additional costs apply.

A veterinarian inspection or a Health Certificate may be required to import processed food depending on the percentage of animal products contained. A veterinarian determines the requirements for an inspection or Health Certificate based on the percentage of egg, meat, fish, milk, and milk products (especially cheese). The percentages of egg, milk, milk products, fish and meat should be stated on the invoice to support customs clearance.

Brokerage accessorial charges will apply and an import delay may occur.

Based on the EU regulation 2009/669/EC certain foodstuffs (for example tea with origin China) imported from certain third countries or territories are subject to increased level of official controls due to contamination risks of these products by aflatoxinson and pathogens. These controls are carried out at Designated Point of Entries (DPE) defined by each member state.

The import of feed and food originating in or consigned from Japan following the accident at the Fukushima nuclear power station and not subject to vet inspection can only be imported into the EU through Designated Point of Entries (DPE). They must be accompanied by a declaration attesting that the goods are either harvested or processed before March 11, 2011, originated from a prefecture other than the ones affected by higher levels of radiation or if originated from an affected prefecture have been subjected to laboratory analysis determining the level of certain radionuclides (regulation 2011/297/EC).

The customs office responsible for our import sites are not defined as DPE. Commodities subject to import controls at a DPE cannot be imported with UPS.

Data shipments to Croatia require an invoice with the value of the data and the value of the CD-ROM or disk.
Shipments of medicine can be imported by authorized companies (for example, pharmaceutical companies, laboratories) with an appropriate Import License from the Croatian Ministry of Health.

Private Individuals are not allowed to import shipments containing medicine of any kind or value into Croatia.

The European Union (EU) has implemented specific conditions and detailed procedures for the import of plastic kitchenware (HS-Code 3924 1000 11) made of polyamide and melamine and originated in or consigned from China or Hong Kong (regulation 284/2011). Tableware (for example, plates, flatware, cups) are excluded from the restrictions. The reason for the new regulation were notifications and alerts by the European 'Rapid Alert System'- kitchen tableware was recognized which exceed the thresholds of aromatic amines and formaldehyde released into food.

Based on the regulation, controls must be performed at the point of introduction into the EU by the competent authorities. They include documentary checks on all consignments and identity or physical checks (including laboratory checks) on 10% of the consignments. All consignments of kitchen tableware (HS code 3924 1000) originated or consigned from China or Hong Kong must be accompanied by a declaration confirming that it meets the requirements concerning the release of primary aromatic amines and formaldehyde. The declaration shall be accompanied by a laboratory report that the consignments fulfill the requirements.

The goods and declaration must be examined at the first point of introduction into the EU.

The consignments shall be notified at the first point of introduction at least two working days in advance.

Our main points of entry (Cologne, Germany and East Midlands, United Kingdom) are not competent to perform the checks and forwarding under bond is prohibited without the checks. Products covered by the new regulation and destined to the EU can't be accepted by UPS. Exporters should clearly state on the invoice the material and the country or territory of origin of plastic kitchenware to avoid holds on commodities not subject to the regulation.

Most of modern test reagents for diagnostic research are built on antibodies which are generated from animal tissue. There are two types of antibodies, the monoclonal antibodies and polyclonal antibodies.

Monoclonal antibodies are generated in vitro. Tissue from animals are taken (e.g. blood) and infected with certain substances or pathogens. The blood cells react with the production of antibodies which are than harvested and used for the production of the test kits. Due to the in vitro production and the controlled way of production those types of test kits are not subject to veterinarian control if it is a commercial production.

Polyclonal antibodies are gained from living animals like rabbits. They are infected with the substances / pathogens and the animals are producing antibodies. The antibodies are harvested from the blood stream of the animals. Test reagents with polyclonal antibodies are subject to vet inspections.

Shipment documents (commercial invoice or declaration on letterhead) should include:

the place of origin of the material

the quantity of the material, in weight or volume

a description of the material/ animal source

catalogue number and price (if available)

additives (e.g., sodium azide, glycerol), their source (e.g., whole serum, supernatant, ascites), and purification, if any.

protocols the recommended protocol or datasheet indicating any unique fixation, detergent, blocking, or incubation conditions.

the intended use (commercial/ manufacturing; research/ testing)

the name and address of the shipper

the name and address of the receiver

Commercially packaged, ready-to-use In Vitro Diagnostics (IVD) containing products of animal of origin, do not require a Vet-inspection, if compliant with Directive 98/79/EC on In Vitro Diagnostic Medical Devices. A declaration of conformity (CE-marking) must be provided for each individual commodity (e.g. reagents, test kits, immunosorbent assays such as ELISA kits).

Data shipments require an invoice with the character of the USB stick (storing intercompany data) and the value of the USB Stick.
Gift Exemptions
22.00 European Monetary Unit (Euro) EUR
per shipment

If the valued of the shipment exceeds the gift limit, Customs clears the shipment as a non-gift shipment.

In addition to a detailed description of each item, write additional comments of "gift shipment" on the invoice and in the Special Instructions box of the UPS Waybill to insure a proper assessment of duties and taxes.

Invoice Requirements
Non-document shipments to Croatia must include 1 original and 2 copies of an invoice.

Customs does not accept photocopies or fax copies of invoices.

Shipments of documents do not require an invoice.

The consignee's telephone number, mobile number and email address, if available, should appear on the invoice.


  • All commercial invoices should include a proper term of delivery (INCOTERM). Invoices without an Incoterm has to be declared with the incoterm EXW according to the customs authorities, resulting in higher importer's liability for duty and tax.
  • Incoterms should always state the location to which the incoterm may relate (for example, DDU ZAGREB). Incoterms without stating a related location are not valid and EXW will be used by the customs authorities.
  • The Incoterm DDP cannot be declared automatically if properly stated on the invoice. The Incoterm DDP has to be proven to customs authorities by a contract between shipper and consignee stating the reason why DDP should apply. Please note that if DDP will not be accepted by customs authorities EXW applies automatically. Additional documenatation to prove DDP could be requested by customs authorities.
  • Clearance always has to be arranged by UPS ASC on behalf of consignee if Incoterms applies.
  • Duties can only be billed to a shipper if DDP can be declared properly. VAT must always be charged to the importer according to customs legislation.

Paperless Invoice - Imports

UPS Paperless Invoice is accepted by Customs for small package imports into this country or territory.

Software on CD-s, DVDs or similar media

Invoices should state the value of the media and the value of the software (intellectual value) separately. Only VAT apply on the value of the software (intellectual value). For updates of already imported software only the media is dutiable if the updates are free of charge. The updates of any software (if not being paid for) can be considered as non dutiable. If an invoice is sent with a shipment for an update of software it should be listed on invoice as free of charge and a gratis invoice should be included. Importer should provide the gratis statement to explain the purpose of the import. If the value of the media and the software are not seperated on the invoice duty and VAT will be charged on the total value.

UPS Paperless Invoice is available for small package exports from this country or territory.

UPS Paperless Invoice is accepted by Customs for small package imports into this country or territory.

Items Classified as Documents

The destination country or territory considers the following items document shipments. If criteria are listed, the shipment must meet the criteria to be considered a document shipment.

Tickets for events like stage performances, football matches or concerts can be sent as documents providing shipment does not weigh more than 3kgs.

Event tickets coming from a printing company and sent to the organizer of the event or ticket sales offices can not be sent as documents.

If over 3kgs, must be sent as a non-document shipment. The invoice must show the manufacturing costs of the ticket.

Documents weight limit 5k kg, no proforma invoice required

Non documents for weight above 5kg, proforma invoice required

Document value limit up to 10 USD.
Document value limit up to 10 USD.
Blank stationery is considered as a document.

UPS can recommend which forms you need based on a few simple criteria. Forms can be completed online or printed. See which forms you need.
Prohibited or Restricted Commodities

In addition to the prohibited commodities listed here, it is prohibited to ship the following commodities to Croatia.

Products Of Animal Origin are goods which contain at least partly material derived from the body of an animal. These products can be divided in food or non-food.

Food means any substance, whether processed, semi-processed or raw, which is intended for human consumption, but does not include cosmetics or substances used only as pharmaceuticals.

Non-Food (not intended for human consumption) includes animal by-products, animal feed, samples for testing or research purposes (food-grade or non-food grade), and in vitro diagnostics (IVD).

Animal products and animal by-products are often subject to a veterinary inspection. These products can only be accepted under a special contract for International Special Commodities (ISC). In addition those products must undergo veterinary checks at an approved Veterinary Border Inspection Post (BIP) when entering the EU & EFTA countries or territories (EU regulations are aligned for EU countries or territories and NO; IS; CH; LI).

For UPS shipments arriving in the EU by air, Cologne is the first point of arrival /BIP. Inspections will be processed at Cologne but final customs clearance process will be issued in the destination country or territory.

Additional charges for Vet-inspection will be applicable see Brokerage Services and Charges.

Import requirements:

Generally, each type of Product of Animal Origin has specific import requirements that must be met. Food which is subject to veterinary inspections must:

Come from an EU listed Third Country or Territory (no safeguard measures in place)

Come from an EU approved establishment . Registered producers are listed under the following link: http://ec.europa.eu/food/international/trade/third_en.htm

Be accompanied by appropriate Health Certificate(s), signed by a veterinarian of the competent authority of country or territory of export. Photocopies of the Health Certificate will not be accepted.

Be appropriately packaged and labelled, indicating the nature, ingredients, quantity/ weight, the country or territory of origin and manufacturer.

Any foodstuff coming from non-approved establishments, sent as samples for testing purposes, can only be imported with a permit/license from a respective national veterinary authority. The permit/license must be send to the border inspection point responsible for the veterinary inspection. Delays may occur as the license needs to be provided already at the time of inspection.

Any non-compliant shipment must be returned at shippers expense immediately. The following exemptions apply to non-commercial shipments / gift shipments or purchased by private individuals for private consumption):

Meat, meat products, animal fat - max. 10 kg from Faroe Island and Greenland.

Fish and fish products (with intestines and organs removed) - max. 20 kg from all third countries or territories; no limitation from Faroe Islands.

Other animal products (for example, honey, egg, frog, live mussels - max. 10 kg from Faroe Islands and Greenland, and max. 2 kg from all other third countries or territories).

Endangered plants and animals protected by the multilateral treaty of the Convention on International Trade in Endangered Species (CITES), must be accompanied by a valid CITES Certificate.

All import, export, re-export and introduction from the sea of species covered by the Convention has to be authorized through a licensing system.

Shipper needs to provide the following documentation:

Invoice with the scientific name and CITES certificate.

Additional charges will be applicable. Products of animals or plants subject to CITES can only be accepted under a special contract for International Special Commodities (ISC).

Electronic Cigarettes can only be shipped with an International Special Commodities (ISC) contract.

An Import License from the Ministry of Health may be required.

Personal effects cannot be shipped between these countries or territories.
Tobacco and tobacco products are limited to 200 grams of tobacco per person per shipment per day.
Saturday Delivery Available

Saturday Delivery Available: No

Service Options

Always check Calculate Time and Cost for details of service availability and guarantee information within a country or territory. All Service Levels may not be available to or from every address within a country or territory.

  • UPS Worldwide Expedited
  • UPS Worldwide Express
  • UPS Worldwide Express Saver
Special Clearance Requirements
New requirements have been implemented for small package shipments and are based on the International Standards for Phytosanitary Measures (ISPM) 15, which is entitled "Guidelines for Regulating Wood Packaging Material in International Trade". ISPM 15 was adopted internationally in 2002, and is gradually being introduced by countries or territories worldwide. Wood or wood products covered by ISPM 15 include items such as packing cases, boxes, crates, drums or similar packing, pallets, box pallets and other load boards, pallet collars and skids, but exclude such processed woods as orientated strand board, particle board, plywood or veneer, created using glue, heat and pressure or a combinations thereof, and, raw wood which is 6mm or less thick. It is recommended that if a question arises on this issue, please check with the authority that issues the Phytosanitary certificates in your country or territory.

The European Union implemented a directive restricting the use of certain hazardous substances in all Electronic & Electrical Equipment effective July 1, 2006. This directive is called the RoHS Directive (2005/618/EC), which stands for the Restriction of the use of certain Hazardous Substances in Electrical and Electronic Equipment.

The RoHS directive is closely linked with the Waste Electrical and Electronic Equipment Directive (WEEE) 2002/96/EC which sets collection, recycling and recovery targets for electrical goods.

These directives will ban the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) (PBB and PBDE are flame retardants used in some plastics).

Manufacturers (and distributors and individual sellers) will need to understand the requirements of the RoHS/WEEE Directives to ensure that their products, and their components, comply. Goods falling under these categories do not require any accompanying documentation for importation.

For more information on the EU directives, please check the following European Union web link or contact your local chamber of commerce: http://ec.europa.eu/environment/waste/pdf/faq_weee.pdf

Value Limits

Private Shipments

  • 22.00 European Monetary Unit (Euro) (EUR)
    • In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free.

    Commercial Shipments

  • 22.00 European Monetary Unit (Euro) (EUR)
    • In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free.

    Weight and Size Limits
    70 kg (150 lbs.) per package
    274.00 cm (107.9 in.)  per package
    419 cm (165 in. ) per package
    Length and girth combined

    Convert metric quantity for weight, length, and area.